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Privacy Policy for Service Users

and the Public




This privacy notice provides information on how Perry's Pantry Foodbank (Perry's Pantry) collects and processes your personal data as a service user or donor. It is important that you read this privacy policy together with our website privacy policy which contains information about how we process any personal data we collect from our website.  Our website privacy policy can be accessed [HERE].


Who we are


Perry's Pantry is the controller and is responsible for your personal data.


If you have any questions about this privacy notice or our data protection practices please contact the Trustees at

Our details

  • Full name of legal entity: Perry's Pantry Foodbank (registered charity number: 1194705)

  • Name or title of data protection manager: Katie Small

  • Email address:

  • Postal address: 77A School Lane, Didsbury, Manchester M20 6WN


The data we collect about you


We may collect, use, store and transfer different kinds of personal data about you as follows:


  • Identity information (such as your name, date of birth, national insurance number)

  • Contact information (such as your postal address, email address, telephone number)

  • Marketing and communications data (if you are subscribed to receive a newsletter for example)

  • Special category personal data which may include your:

    • racial origin

    • ethnic origin

    • political opinions

    • religious beliefs

    • health data

    • sexual orientation

  • Transaction Data where you are a Pantry Scheme member or a donor including bank details where you send us your payment via bank transfer

  • Financial Information if you are a service user where absolutely necessary for verification of your eligibility including proof of low or zero income status


How we use your personal data


We will only use your personal data for the purpose for which we collected it which include the following:


  • To register you as a new service user

  • To provide you with our services

  • To signpost you to the services of other organisations if necessary

  • To partake in multi-agency safeguarding

  • To manage your relationship with us

  • To enable you to complete a survey

  • To improve our website, products/services, marketing or customer relationships

  • To enable you to donate to us or partake in fundraising activities

  • To recommend services which may be of interest to you

  • To keep accounts and records of services provided to you

  • To comply with applicable law


Why we process your personal data


Our legal bases for processing your personal data as a service user of ours are:


  • Vital interest in the case of safeguarding

  • Legal obligation where a local authority or other organisation (such as the Police or an NHS organisations) requires the information from us under a specific law or regulation

  • To comply with any contract we may have in place with you

  • Consent in respect of any processing that you may have consented to


Sharing your personal data with third parties 


We may disclose your personal data to third parties if we are under a duty to disclose or share your personal details in order to comply with legal obligations (including contractual obligations with NHS organisations), to protect our rights, property or safety of our volunteers, employees, customers or other third parties (including for purposes of fraud prevention and credit risk reduction.


If your personal data is provided to any third parties, you are entitled to request details of the recipients of your personal data or the categories of recipients of your personal data.


Where your personal data is stored


Your personal data is stored in Manchester, United Kingdom.


Keeping your personal data secure


We have put in place appropriate security measures to prevent your personal data being accidentally lost, used or accessed in an unauthorised way, or otherwise altered or disclosed. In addition, we limit access to your personal data to those who have need to know. They will only process your personal data on our instructions and subject to a duty of confidentiality.


We have procedures to deal with any suspected personal data breach and we will notify you and any applicable supervisory authority of a breach where we are legally required to do so.


How long we keep your personal data for


We will only retain your personal data for as long as is necessary to fulfil the purposes for which we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. At the end of the retention period, it is removed from our systems by manual deletion.


Your legal rights


Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the following:


Your right of access - You have the right to ask us for copies of your personal information. We may need to request specific information from you in order to help us confirm your identity and ensure your right to access your personal data. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask for further information in relation to your request.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.


Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.


Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances (please see further below).


Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.


You can request that we discontinue any consent-based processing of your personal data after you withdraw that consent. This will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain things to you (e.g. details of other services that we consider may be of interest to you).


In most cases you are not required to pay any charge for exercising your rights. If you make a request, we generally have one month to respond to you.


Your right to object


You have the right to object, at any time, to the processing of your personal data which is necessary for the purposes of the legitimate interests pursued by us or a third party, including where we undertake any form of automated processing of your personal data, consisting of the use of personal data to evaluate certain personal aspects relating to you, such as analysing or predicting your personal preferences. This is sometimes referred to as 'profiling'. If you object to the processing, we must no longer process that personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or that the processing is required for the establishment, exercise or defence of legal claims.


Your right to object to direct marketing


If we process your personal data for direct marketing purposes, you also have the right to object to such processing, and we must not use your personal data for direct marketing purposes.


Please the Data Protection Manager if you wish to make a request. Please note that we may not be required to comply with your request. If this is the case, we will notify you.


How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at   


You can also complain to the ICO (see below contact details) if you are unhappy with how we have used your data but we would appreciate the chance to deal with your concerns in the first instance before you approach the ICO.


Information Commissioner’s Office:

Wycliffe House

Water Lane





Helpline number: 0303 123 1113

ICO website:


Changes to this privacy notice


We may change this notice from time to time to reflect changes in the law or our data protection practices. We will inform you of significant changes to this policy and ask for your consent should this be required by law.

Cookies Policy


In this cookie policy you can read about:
• how we use cookies,
• the types of cookies we use,
• for how long they work and for what purposes they are used,
• how to change your cookie settings and opt-out, and
• Who are we and how can you contact us.

When we use words like "us", "we", "our" we mean Perry's Pantry Foodbank. You can find our company details below. We are the data controller of the data collected through the use of cookies on our website.

Our website is, incl. our sub-domains, we own and operate.

When we refer to "you" we mean you as a user or visitor of our website.


This policy is part of our privacy policy. Our use of cookies may include processing of your personal data and we therefore recommend that you read our privacy policy, which can be found here .


Where you have consented to our use of cookies through the consent banner, apart from necessary cookies, you consent to our use of cookies as described under "Types of cookies and how we use them" below. You may at any time change or withdraw your cookie consent - See the section "How you can change your cookie settings, incl. opting out" below.

What do I need to know about cookies?

There are different types of cookies and they are used for different purposes.

Below you can read about what a cookie is, the difference between first and third party cookies and session cookies vs. persistent cookies and what types of cookies we use on our website and why.

What is a cookie?

A cookie is a small piece of data that a website stores on your device when you visit it and which is then read when you later revisit the site. The word "cookies" in this policy and the consent also refers to other forms of automatic collection of data, e.g. Flash-cookies (Local Shared Objects), Web Storage (HTML5), Javascripts or cookies placed by other software.

A cookie may contain information about the website itself, a unique identifier that allows the site to recognise your web browser when you return to the website, additional data that serves the purpose of the cookie, and the lifespan of the cookie itself.

The word "cookies" or "cookie data" also covers information about IP and MAC addresses and other information about your device collected by said technologies.


Cookies are used to enable certain features (e.g. logging in), to track site usage (e.g. analytics), to store your user settings (e.g. timezone, notification preferences), and to personalise your content (e.g. advertising, language).

Session cookies vs. persistent cookies

Session cookies only last as long as your online session. This means that they will disappear from your computer or device when you close your browser. They are therefore also sometimes referred to as temporary cookies. Typically, session cookies are used to remember what a user put in their basket when they are browsing a website.

Persistent cookies are different. These cookies are sometimes called permanent cookies. They will stay on your computer or device after you close your browser. These types of cookies will expire according to the time specified in the cookie. You can see the specific duration of each persistent cookie below.

What’s the difference between first and third party cookies?


First party cookies are cookies that are set by the website that you are visiting and it's only this website that can access and read these cookies.


Third party cookies are set by someone other than the owner of the website you’re visiting. As an example, some pages have content from other sites like YouTube. YouTube may set their own cookies on your browser when you play the video from YouTube. Cookies set by other sites and companies (i.e. third parties) can be used to track you on other websites that use the same third-party service.

We may engage third parties to assist with maintenance, operation, creation or functionality of our website, e.g. analytics providers and content partners. We grant these third parties’ access to selected information to perform specific tasks on our behalf.

We are, as a general rule, joint controller with providers of third-party cookies for the collection of personal data via such cookies and the disclosure to the provider. The provider of third-party cookies is data controller for the processing taking place after receiving the personal data from us. You can read more about the extent of our joint controllership with providers of third-party cookies in our privacy policy.

We recommend reading the provider's privacy policy which can be found through links in the tables below, where you can also see which cookies on our website are first party cookies and third-party cookies.

Types of cookies and how we use them

Necessary cookies

Necessary cookies are required for the basic functionality of our website to work. We use necessary cookies to make it possible for you to only have to enter your username and password once during a visit to our website.

We also use necessary cookies to help with ensuring that you are given the option to accept or reject cookies, block non-necessary cookies from working until you give consent, and remember your cookie settings and choices. The cookies also help keep track of, if, and when, you gave consent to analytical cookies, T&Cs and email marketing.

Necessary cookies are also used for payment processing.

It's not necessary to accept nor possible to reject the use of necessary cookies as they are core for the functionality of our website. Here are the necessary cookies we use, what we use them for, the specific cookies providers and each cookie’s duration:


Analytical cookies

Analytical cookies gather statistics. We use this information to make our website even better. The information collected via the analytical cookies track how you use our website during your visit. It helps us understand visitor usage patterns, identify, and diagnose problems or errors you may encounter, and make better strategic decisions in improving the website experience.

We will only set analytical cookies on your device if you give us your consent.


Here are the analytical cookies we use, what we use them for, the specific cookie providers and each cookie’s duration:



Wix provides a cloud-based web development services that makes it easier for users to develop their own website.

Read cookie provider's privacy policy

Marketing cookies

Marketing cookies are used in determining what promotional content is more relevant and appropriate to you and your interests. Websites may use them to deliver targeted advertising or to limit the number of times you see an advertisement. This helps companies improve the effectiveness of their campaigns, and the quality of content presented to you. These cookies may be set by the website you’re visiting (first party) or by third-party services. Marketing cookies set by Perry’s Pantry Foodbank Cookies Policy a third-party service may be used to track you on other websites that use the same third-party service.

We will only set marketing cookies on your device if you give us your consent.

Here are the marketing cookies we use, what we use them for, the specific cookie providers and each cookie’s duration:

How you can change your cookie settings, incl. opting out

As part of our cookie solution, we always ask for your consent to cookies, except for necessary cookies, before placing cookies on your device.

We also always give you the option to change your consent. If you at one point gave consent to non-necessary cookies on our website, you can always change which cookies you will give consent to. Just look for the shield or the cookie settings link on our website. If you click the shield or the cookie settings link, your cookie settings will appear, allowing you to always change your settings and reject cookies.

It's also possible to instruct your browser to refuse cookies from our website. Most browsers are configured to accept cookies by default, but you can update these settings to either refuse cookies altogether, or to notify you when a website is trying to set or update a cookie. If you use multiple browsers and wish to block cookies or change or withdraw your consent, remember to do this in all browsers.

If you browse websites from multiple devices, you may also need to update your settings on each individual device.

Although some cookies can be blocked with little impact on your experience of a website, blocking all cookies may mean you are unable to access certain features and content on the site.

How often will we update this Cookie Notice?

We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons. Please therefore re-visit this Cookie Policy regularly to stay informed about our use of cookies and related technologies. The date at the bottom of this Cookie Policy indicates when it was last updated.

Who are we and how can you contact us?

Here is our company information:

Perry’s Pantry Foodbank Cookies Policy

Perry's Pantry Foodbank 77a School Lane, Didsbury M20 6WN Manchester United Kingdom of Great Britain and Northern Ireland
Charity registration number: 1194705
You can always write to us at: or call us at +4407385722680
This policy is effective from 2021-09-10 12:29:44 +0000

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